PRIVACY POLICY FOR SPELLSOLOGY LLC

Last Updated: May 3, 2025

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide to Us

We may collect the following types of personal information that you voluntarily provide to us:

• Contact Information: Name, email address, telephone number, mailing address.
• Account Information: Username, password, account preferences.
• Payment Information: Credit card details, billing address, and other payment-related information. Note that payment transactions are processed through our third-party payment processors, and we do not store complete credit card information on our servers.
• Correspondence: Information you provide to us in correspondence, including online forms, email, or other communications.
• Profile Information: Birth date, astrological sign, preferences, interests, and other information you choose to include in your profile.
• User-Generated Content: Any information or content you voluntarily submit to our Services, such as reviews, comments, feedback, testimonials, or entries to promotions.

1.2 Information We Collect Automatically

When you visit our website or use our Services, we may automatically collect certain information about your device and usage, including:

• Device Information: Information about the device and browser you use, including IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage Information: Information about how you use our Services, including the pages you visit, the time and duration of your visits, the links you click, and the search terms you use.
• Location Information: General location information based on your IP address.
• Log Data: Information that is automatically recorded by our servers when you access our Services, including your IP address, date and time of access, pages accessed, and features used.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy section below.

1.3 Information from Third Parties

We may receive information about you from other sources, including:

• Business Partners: We may receive information about you from our business partners, such as when you access our Services through a co-branded website.
• Social Media Platforms: If you choose to connect your social media accounts to our Services, we may receive certain information from those accounts, such as your name, email address, and profile picture, in accordance with the authorization procedures determined by the social media platform.
• Public Sources: We may collect information about you from publicly available sources, such as public social media profiles.
• Service Providers: We may receive information about you from our service providers, such as fraud prevention services and analytics providers.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• Provide and Improve Our Services: To provide, maintain, and improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and to ensure the functionality and security of our Services.
• Process Transactions: To process and complete transactions, and send related information, including purchase confirmations and invoices.
• Customer Support: To provide customer support, respond to your inquiries, and address any issues with our Services.
• Personalization: To personalize your experience with our Services, such as by presenting tailored content, features, or recommendations.
• Communication: To communicate with you about our Services, respond to your inquiries, send administrative messages, and provide updates, notifications, and other information requested by you.
• Marketing: To send marketing communications, promotional offers, and updates about our products and services, in accordance with your communication preferences.
• Analytics: To analyze usage patterns, conduct research, and improve the functionality of our Services.
• Security and Fraud Prevention: To detect, prevent, and address fraud, security issues, technical issues, unauthorized access or use of our Services, and other harmful or illegal activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Protection of Rights: To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: If we or our assets are acquired by another company, or in the event of a merger, reorganization, dissolution, or similar event, your personal information may be part of the transferred assets.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; to enforce our terms and policies; or to address fraud, security, or technical issues.
• With Your Consent: We may share your information with third parties when you have provided your consent to do so.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.

4. COOKIES AND SIMILAR TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

4.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Preference Cookies: These cookies allow the website to remember choices you make (such as your preferred language or the region you are in) and provide enhanced, more personal features.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve the way our website works.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

4.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, limiting the ability of websites to set cookies may impact your overall user experience. You can find more information about cookies and how to manage them at www.allaboutcookies.org.

5. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances, as provided by applicable laws.

5.1 Email Marketing

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the footer of any marketing email you receive from us. Even if you opt out of receiving marketing emails, we may still send you non-marketing emails, such as those about your account, transactions, or our ongoing business relations.

5.2 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our website currently does not respond to "Do Not Track" signals.

5.3 SMS Communications

If you provide your mobile phone number and opt in to receive SMS (text message) communications from us, the following terms apply:

• Mobile Number Privacy: We will not share or sell your mobile phone number to third parties for their marketing purposes.
• Purpose of Messages: We may send you SMS messages for various purposes including but not limited to: promotional offers, order confirmations, shipping updates, appointment reminders, account security, and service notifications.
• Message Frequency: The frequency of SMS messages varies depending on your preferences, account activity, and interaction with our Services. Standard messaging may include 1-4 messages per month, though this may increase during promotions or based on your account activity.
• Rates Disclosure: Message and data rates may apply. Consult your wireless service provider regarding your messaging and data plan details.
• Opting Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you send the message "STOP" to us, we will send you a message confirming that you have been unsubscribed. After this, you will no longer receive messages from us.
• Help Instructions: For help or information about our SMS messaging program, reply with the word "HELP" to any message you receive from us.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you and the provision of our Services to you;
• Whether there is a legal obligation to which we are subject; and
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

8. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete such information from our files as soon as possible.

9. INTERNATIONAL TRANSFERS

We are based in the United States, and the information we collect may be stored and processed in the United States and other countries where we or our service providers operate. If you are located in a jurisdiction where transferring your personal information to another jurisdiction requires your consent, then you provide your express and unambiguous consent for such transfer by using our Services.

10. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites, services, or applications. We encourage you to review the privacy policies of any third-party websites, services, or applications you visit or use.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by posting the revised Privacy Policy on our website or by other means, such as email, prior to the changes becoming effective. Your continued use of our Services after any such changes constitutes your acceptance of the revised Privacy Policy.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have certain additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for which we collected or sold the personal information, the categories of third parties with whom we shared the personal information, and the categories of personal information that we sold or disclosed for a business purpose.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not currently sell your personal information as defined by the CCPA.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise your California privacy rights, please contact us using the information provided in the "Contact Us" section below.

13. NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt-out of the sale of their covered information, as defined by Nevada law. We do not currently sell covered information as defined by Nevada law. However, if you are a Nevada resident and would like to opt-out of any future sale of your covered information, please contact us using the information provided in the "Contact Us" section below.

14. EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, such as the General Data Protection Regulation (GDPR).

14.1 Legal Basis for Processing

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal information. In most cases, the legal basis will be one of the following:

• Consent: You have consented to the use of your personal information for a specific purpose.
• Performance of a Contract: We need to process your personal information to perform our obligations under a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: We have a legitimate interest in processing your personal information, and our interests are not overridden by your interests, rights, or freedoms.
• Legal Obligation: We need to process your personal information to comply with a legal obligation.

14.2 Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the information provided in the "Contact Us" section below.

14.3 Complaint to a Supervisory Authority

If you are located in the EEA, UK, or Switzerland, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

15. CONTACT US

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